Find contact centre Tenders in the UK – Latest Public Sector Contracts

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Contact Centre as a Service (CCaaS)

Buyer : The Chief Constable of Thames Valley Police

North West+ 12 more

No of lots : 1

Tender Id : 1310250117

Type of Contract : PIN

Published : 13th Oct 2025

Deadline : 31st Oct 2025

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Descriptions

Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that serv ....

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Cambridge City Council - Audio and Video Contact Centre Managed Service

Buyer : Cambridge City Council

North West+ 14 more

No of lots : N/A

Tender Id : 710250285

Type of Contract : Tender

Published : 7th Oct 2025

Deadline : 28th Oct 2025

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Descriptions

Cambridge City Council is looking for a supplier to provide a managed service to support the Council’s contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio ....

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AI contact centre

Buyer : Fife Council

Scotland

No of lots : 1

Tender Id : 2905250466

Type of Contract : PIN

Published : 29th May 2025

Deadline : 29th May 2026

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Descriptions

Provide a contact centre AI solution. As per attached RFI.

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Contact Centre Services

Buyer : STUDENT LOANS COMPANY

North West+ 12 more

No of lots : 1

Tender Id : 2505250056

Type of Contract : PIN

Published : 25th May 2025

Deadline : 25th May 2026

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Descriptions

Resource augmentation contract for contact centre service for student application and payment management

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Provision of Contact Centre Services to the Legal Aid Agency

Buyer : Legal Aid Agency

North West+ 12 more

No of lots : 1

Tender Id : 2305250916

Type of Contract : PIN

Published : 23rd May 2025

Deadline : 23rd May 2026

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Descriptions

The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the loggin ....

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DVSA contact centre additional capacity - Call Surges

Buyer : Driver and Vehicle Standards Agency

North West+ 12 more

No of lots : 1

Tender Id : 1605250600

Type of Contract : PIN

Published : 16th May 2025

Deadline : 16th May 2026

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Descriptions

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up it ....

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Pre-Market Engagement – Patient Centred Contact Transformation (PCCT)

Buyer : NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Wales

No of lots : 1

Tender Id : 1205250473

Type of Contract : PIN

Published : 12th May 2025

Deadline : 12th May 2026

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Descriptions

Introduction Cwm Taf Morgannwg University Health Board (CTMUHB) is embarking on a highly ambitious programme of work that will see the transformation of our patient contact services. The purpose of the Pre-Market Engagement (PME) exercise is to under ....

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Elmstead New Community Centre

Buyer : Elmstead Parish Council

North East+ 8 more

No of lots : 1

Tender Id : 1710250409

Type of Contract : Tender

Published : 17th Oct 2025

Deadline : 20th Nov 2025

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Descriptions

1. Description: Following an extensive process over more than a decade, Elmstead Parish Council is now in a position to seek a construction contract with a reputable and experienced firm to build a new community centre. Setting: Elmstead is a ....

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Overcoming Barriers to Town Centre Housing Conversion

Buyer : Historic England

North West+ 12 more

No of lots : 1

Tender Id : 1710250127

Type of Contract : Tender

Published : 17th Oct 2025

Deadline : 24th Nov 2025

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Descriptions

This project will deliver a national review supported by a local deep-dive case study aimed at unlocking town centre spaces for residential use in England. The study will consider conversions not only of upper floors above shops but also of town cent ....

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Concession Contract for the Provision of a Nursery based at Bridlington Family C ....

Buyer : East Riding of Yorkshire Council

North West+ 12 more

No of lots : 1

Tender Id : 1610250288

Type of Contract : Tender

Published : 16th Oct 2025

Deadline : 14th Nov 2025

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Descriptions

East Riding of Yorkshire Council wishes to offer to the market the opportunity to run a nursery at Bridlington Family Centre, Shaftsbury Road in Bridlington, under a concession contract with an associated lease. Following over seven years of being su ....

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