Find contact centre Tenders in the UK – Latest Public Sector Contracts

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Contact Centre Transformation - Preliminary Market Engagement

Buyer : Trivallis

Wales+ 12 more

No of lots : 1

Tender Id : 512250177

Type of Contract : PIN

Published : 5th Dec 2025

Deadline : 7th Jan 2026

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Descriptions

Trivallis are a community mutual housing association, which is owned by our tenants, routed in our local communities and working through collaboration and partnership. We provide homes to 25,000 people across South Wales. Our primary role is p ....

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AI Telephony Contact Centre Solution

Buyer : Nuneaton and Bedworth Borough Council

North East+ 8 more

No of lots : 1

Tender Id : 512250527

Type of Contract : PIN

Published : 5th Dec 2025

Deadline : 19th Jan 2026

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Descriptions

NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service expe ....

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AI contact centre

Buyer : Fife Council

Scotland

No of lots : 1

Tender Id : 2905250466

Type of Contract : PIN

Published : 29th May 2025

Deadline : 29th May 2026

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Descriptions

Provide a contact centre AI solution. As per attached RFI.

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Contact Centre Services

Buyer : Student Loans Company

North West+ 12 more

No of lots : 1

Tender Id : 2505250056

Type of Contract : PIN

Published : 25th May 2025

Deadline : 25th May 2026

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Descriptions

Resource augmentation contract for contact centre service for student application and payment management

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Provision of Contact Centre Services to the Legal Aid Agency

Buyer : LEGAL AID AGENCY

North West+ 12 more

No of lots : 1

Tender Id : 2305250916

Type of Contract : PIN

Published : 23rd May 2025

Deadline : 23rd May 2026

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Descriptions

The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the loggin ....

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DVSA contact centre additional capacity - Call Surges

Buyer : Driver and Vehicle Licensing Agency

North West+ 12 more

No of lots : 1

Tender Id : 1605250600

Type of Contract : PIN

Published : 16th May 2025

Deadline : 16th May 2026

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Descriptions

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up it ....

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Pre-Market Engagement – Patient Centred Contact Transformation (PCCT)

Buyer : NHS Wales

Wales

No of lots : 1

Tender Id : 1205250473

Type of Contract : PIN

Published : 12th May 2025

Deadline : 12th May 2026

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Descriptions

Introduction Cwm Taf Morgannwg University Health Board (CTMUHB) is embarking on a highly ambitious programme of work that will see the transformation of our patient contact services. The purpose of the Pre-Market Engagement (PME) exercise is to under ....

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Control Centre Expansion & Refurbishment Works of Current Structure

Buyer : Swale Borough Council

South East

No of lots : 1

Tender Id : 1712250108

Type of Contract : Tender

Published : 17th Dec 2025

Deadline : 23rd Feb 2026

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Descriptions

Swale Borough Council is inviting Expressions of Interest to tender or Control Centre Expansion & Refurbishment Works of Current Structure The contract will entail delivering a fully operational and compliant expansion of the Swale Control ....

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Afon Taff youth Centre/Canolfan Ieuenctid Afon Taff

Buyer : Merthyr Tydfil County Borough Council

Wales

No of lots : 1

Tender Id : 812250503

Type of Contract : Tender

Published : 8th Dec 2025

Deadline : 12th Jan 2026

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Descriptions

Extensive Internal and External refurbishment works to a derelict youth centre at the rear of Afon Taff Highschool. The works to create a new 4 classroom teaching block with associated ancillary rooms. Gwaith adnewyddu mewnol ac allanol helaet ....

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The Barbican Centre for the supply of draft beers, supply of wine & the supply o ....

Buyer : The Mayor and Commonalty and Citizens of the City of London

London

No of lots : 1

Tender Id : 812250145

Type of Contract : Tender

Published : 8th Dec 2025

Deadline : 30th Jan 2026

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Descriptions

The City of London Corporation (the City) invites Tenders for the provision of the supply of soft drinks, spirits, wines, beers and ciders, for sale at the Barbican Centre. We aspire to develop the Barbican bars to reflect the iconic nature of the Ba ....

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