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In April 2021, Reading Borough Council transitioned to the 'ICT Future Operating Model' (FOM), with 3 external providers delivering 4 'towers' of services, managed and supported by an in-house team. Since then, we have been on a journey to deliver ....

Karbon Homes require an ITSM tool to support the management and delivery of IT services to meet the current and future needs of the organisation.

The Authority seeks Expressions of Interests from qualified providers that have the capability to transition and deliver an IT Service Management (ITSM) managed service via a Multisource Service Integration (MSI) operating model. Through this arra ....

The current DD ITSM TSP contract provides tooling services/SIAM to all parts of the UK Defence community within the Official and Secret domains expires in May 2028. The Authority is looking to procure a new DD ITSM TSP capability to provide continuit ....

University Hospitals Birmingham NHS Foundation Trust (UHB) is a major teaching hospital in England and the West Midlands, serving regional, national, and international populations. It comprises Birmingham Heartlands Hospital, Birmingham Chest Clinic, ....

Surrey County Council (the Council) as the Waste Disposal Authority is responsible for the transfer, transport, treatment, and disposal of all local authority collected waste within Surrey, totalling approximately 500,000 tonnes of material each y ....

In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.

Provision of SIAM, Service Desk and ITSM Services

Estimated Contract Dates have been amended and the Commercial tool being used for this Tender has been clearly identified.

The College are required to retender for a replacement ITSM tool.

Rotherham Metropolitan Borough Council (RMBC / the Council) is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITA ....