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Services-Contract-Contact Centre Resourcing

Buyer : UNITED UTILITIES WATER LIMITED

location icon North West
tag icon £6.60M
No of lots : 1
Tender Id : 1208250538
Type of Contract : Framework
Published : 12th Aug 2025
Deadline : 8th Sep 2025
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Descriptions

United Utilities, supported by The Knowledge Group, is seeking to appoint a specialist vendor to deliver end-to-end contact centre services. These services will be to support the United Utilities in house team.

Refer to the tender documents ....

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Berthing & Mooring Services, Port of Immingham

Buyer : ASSOCIATED BRITISH PORTS

location icon Yorkshire and The Humber
tag icon £7.20M
No of lots : 1
Tender Id : 508250321
Type of Contract : Tender
Published : 5th Aug 2025
Deadline : 9th Sep 2025
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Descriptions

Berthing & Mooring Services at the Port of Immingham.

Any questions relating to this procurement activity should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

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AI contact centre

Buyer : Fife Council

location icon Scotland
tag icon £400K
No of lots : 1
Tender Id : 2905250466
Type of Contract : PIN
Published : 29th May 2025
Deadline : 29th May 2026
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Descriptions

Provide a contact centre AI solution. As per attached RFI.

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Contact Centre Services

Buyer : STUDENT LOANS COMPANY

location icon North West+ 12 more
tag icon £120M
No of lots : 1
Tender Id : 2505250056
Type of Contract : PIN
Published : 25th May 2025
Deadline : 25th May 2026
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Descriptions

Resource augmentation contract for contact centre service for student application and payment management

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Supervised Contact

Buyer : London Borough of Croydon

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 2205250744
Type of Contract : PIN
Published : 22nd May 2025
Deadline : 22nd May 2026
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Descriptions

Delivery of supervised contact for LAC and CIN across multiple centres.

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DVSA contact centre additional capacity - Call Surges

Buyer : Driver and Vehicle Standards Agency

location icon North West+ 12 more
tag icon £4.20M
No of lots : 1
Tender Id : 1605250600
Type of Contract : PIN
Published : 16th May 2025
Deadline : 16th May 2026
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Descriptions

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up it ....

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Pre-Market Engagement – Patient Centred Contact Transformation (PCCT)

Buyer : NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

location icon Wales
tag icon N/A
No of lots : 1
Tender Id : 1205250473
Type of Contract : PIN
Published : 12th May 2025
Deadline : 12th May 2026
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Descriptions

Introduction Cwm Taf Morgannwg University Health Board (CTMUHB) is embarking on a highly ambitious programme of work that will see the transformation of our patient contact services. The purpose of the Pre-Market Engagement (PME) exercise is to un ....

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Market Engagement Questionnaire: Compatibility of heights of standard vehicle ga ....

Buyer : Rail Safety Standards Board (RSSB)

location icon North West+ 12 more
tag icon £120K
No of lots : 1
Tender Id : 0605250441
Type of Contract : PIN
Published : 6th May 2025
Deadline : 6th May 2026
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Descriptions

RSSB is planning to commission research to carry out a gauging and electrical clearance analysis to advise on the compatibility of the maximum height of standard vehicle gauges with minimum overhead line contact wire heights. To view this notice, ....

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Contact Centre Management System

Buyer : Leeds Federated Housing Association Ltd

location icon North West+ 13 more
tag icon N/A
No of lots : N/A
Tender Id : 2403250009
Type of Contract : Contract
Published : 24th Mar 2025
Deadline : N/A
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Descriptions

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Cu ....

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Contact Centre Management System

Buyer : Leeds Federated Housing Association Ltd

location icon North West+ 13 more
tag icon N/A
No of lots : N/A
Tender Id : 2403250012
Type of Contract : Contract
Published : 24th Mar 2025
Deadline : N/A
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Descriptions

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Cu ....

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