Closed
24/7 call monitoring service.
Descriptions
Information technology services. Information technology services. to provide a service and facilities:— Call handling software to meet Telecare Services Association (TSA) standards— Ability to identify individual personal and environmental sensor activation— One dedicated line for emergency calls— 24/7, all year round call monitoring service— At least 3 300 connections— Minimum of 2 x call handlers at any given time— Appropriate advice, reassurance, response to calls— Full disaster recovery system in place— Ability to respond to 100 % of all activations within 180 seconds— Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).
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Tender Regions
CPV Codes
72222300 - Information technology services
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Possible Competitors
1 Possible Competitors
