24 Hour Telephonic System.

Descriptions

Barnsley CCG wish to implement a turnkey solution that facilitates patients to be able to call their registered GP practice 24/7, 365 days a year and without human aid, book, check, change and cancel appointments.The system should integrate live (read and write) with any of the currently deployed or potentially available GP patient databases listed below:EMIS LV;EMIS PCS;EMIS Web;INPS Vision LAN;INPS Vision VES;TPP SystmOne;Microtest;BMJ Informatica Frontdesk.The system needs to be deployable at the GP's site and work with the existing telephony and data infrastructure with the minimum change to the said infrastructure.The solution should be supplied and supported by an IGSoC approved organisation in order for them to provide support across the N3 network.Essential Features:Telephone booking of appointments.Telephone cancelling of appointments.Telephone changing of appointments.Telephone checking of appointments.To be able to book differing types of GP and Nurse appointments and be adaptable so that it can be implemented to work with the current appointment book settings.Practice staff to be able to adjust the system so that they can offer different appointments as and when they see fit.To be proven to work in multiple languages.We will be awarding a 5 year contract for this service.