Awarded
011-03-484 - Provision of a Legal Case Management Solution & Associated Services
Descriptions
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. The CRU’s mission is to protect the public interest in Water, Energy and Energy Safety. In accordance with its 2022-24 Draft Strategic Plan, the CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver in the public interest. These are: i. Ensure Security of Supply; ii. Drive a Low Carbon Future; iii. Empower and Protect Customers; and iv. Enable our People and Organisational Capacity. CRU is now seeking to appoint a service provider for the provision of a Legal Case Management Solution, and associated services, for the management of legal cases within the CRU Legal Team, and for the management of prosecution cases within the Safety Supervisory Body (SSB) Team (https://www.cru.ie/professional/compliance-enforcement/safety/#electrical-contractors-and-gas-installers). At present, the Legal Case Management Solution is only used by the teams listed above, however under the new contract there may be an additional requirement for the CRU Compliance & Enforcement Team and / or other teams within CRU, over the next 4 Years. The service provider will be required to include pricing for additional licenses and associated professional services, to accommodate any future growth or expansion, as and when the need arises. The service provider, appointed under this contract, will be responsible for the provision of a Legal Case Management Solution, for the required teams, and the delivery of all aspects of the service, including the creation of the two secure cloud based environments (CRU Legal & CRU SSB) and associated user accounts, customisation of workflows, transfer of all existing data and associated records from the existing databases and document stores, hosting, licensing, backups, training and support.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72212451 - Enterprise resource planning software development services
48510000 - Communication software package
48520000 - Multimedia software package
48219700 - Communications server software package
72266000 - Software consultancy services
72212482 - Business intelligence software development services
48316000 - Presentation software package
72000000 - IT services: consulting, software development, Internet and support
48220000 - Internet and intranet software package
48500000 - Communication and multimedia software package
48219300 - Administration software package
48218000 - License management software package
48515000 - Video conferencing software package
48100000 - Industry specific software package
72212331 - Project management software development services
72212517 - IT software development services
48511000 - Desktop communications software package
48222000 - Web server software package
48517000 - IT software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
license management software
software compliance tool
license tracking system
digital rights management solution
administration software package
system admin tool
network management application
administrative control suite
telecom server software
SIP server tools
VoIP communications platform
message relay software
unified communications middleware
voice server controller
call processing software
IM server framework
session control applications
telecom integration server
corporate portal software
intranet CMS
enterprise web framework
internal communication tools
HTTP access control
public-facing web services
employee network suite
digital workspace software
internal DNS manager
cross-domain portal system
HTTP server engine
reverse proxy tools
load balancing web host
SSL-enabled server software
CGI execution platform
Apache alternatives
static file server
dynamic content handler
TLS termination point
web daemon software
slide-deck creator
keynote presentation tool
visual storytelling software
slideshow maker
interactive presentation suite
corporate presentation template tool
dynamic slide presenter
storyboard software
chart-enabled presentation
webinar slide software
multimedia presentation suite
rich media editor
streaming communication tool
broadcast content creator
interactive media platform
audio-video integration software
media sharing client
content encoding suite
cross-format media converter
digital signage tool
instant messaging client
unified communications tool
presence status manager
text/voice/chat platform
internal messaging hub
notification dispatcher
threaded conversation interface
real-time alert system
communication history tool
message encryption client
softphone app
desktop VoIP client
integrated audio-chat tool
PC call manager
voice memo recorder
contact presence indicator
multimedia messaging app
desktop conferencing tool
chat overlay interface
screen-share initiator
video call platform
virtual meeting tool
screen sharing solution
HD conferencing app
multi-party meeting software
webinar host tool
real-time collaboration platform
conference recording tool
virtual background feature
secure meeting client
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
audio-video editing suite
streaming media tool
media conversion platform
codec integration software
slideshow creator
multimedia authoring system
media library manager
playback interface
subtitle editing tool
file transcoder
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
project dashboard design
milestone tracking modules
resource planning tools
risk register integration
collaboration chat interfaces
budget tracking
timesheet modules
issue tracking systems
Gantt chart engines
dependency mapping
ERP module development
supply chain integration
inventory module programming
procurement software design
finance-ERP interfacing
HR-ERP integration
production planning module
ERP reporting dashboards
multi-company ERP setup
workflow orchestration
BI engine programming
OLAP cube development
insight modules
ETL pipelines
real-time analytics
dashboard UI
drill-down reporting
KPI visualization
data warehouse integration
predictive analytics module
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
software consulting
IT advisory
application strategy
software architecture planning
IT solution design
software feasibility studies
digital transformation advice
enterprise software consulting
custom IT planning
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
