Awarded
A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES
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Descriptions
The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements. In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases. Lot Structure Lot 1 Messaging services to mobile telephones, e.g., Short Message Services (SMS) and Multimedia Messaging Services (MMS); Lot 2 Messaging services to computers, e.g., Electronic Mail (eMail) services; Lot 3 Automated voice messages to a landline of mobile telephone, e.g., Interactive Voice Response (IVR); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
48512000 - Interactive voice response software package
64210000 - Telephone and data transmission services
Keywords
IVR call routing system
voice menu software
telephony automation tool
speech-prompting engine
caller input interpreter
DTMF response system
self-service phone system
voice script designer
outbound call workflow
call reporting module
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
