Awarded
A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES
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Descriptions
The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communicat ....see more
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
48512000 - Interactive voice response software package
64210000 - Telephone and data transmission services
Keywords
CRM calls
inbound/outbound calls
IVR call routing system
multi-channel support
voice menu software
enterprise data link
internet trunk service
helpdesk call centre
fixed-line voice service
DTMF response system
data circuit leasing
speech-prompting engine
caller input interpreter
VoIP connection service
call handling services
call queue management
telemarketing operations
outbound call workflow
voice script designer
call centre services
+10 more
Workflows
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Details
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