Awarded
AACS Software, Ongoing Support, Maintenance and Hardware
Descriptions
Provision of AACS software including the hardware platforms that support the software such as servers and terminals and ongoing maintenance of associated hardware. The contract includes for installation and commissioning of the new software and hardware, the ongoing support including software updates, help desk / call centre support and the maintenance and repair of the new AACS software and related hardware equipment. The contract covers the whole estate and any buildings added to the estate in future. The new software will have the flexibility and sufficient capacity to cover all estate expansion.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
42961100 - Access control system
72253000 - Help-desk and support services
79512000 - Call centre
22455000 - ID cards
45222300 - Engineering work for security installations
72212730 - Security software development services
31351000 - Electric conductors for access control systems
35120000 - Surveillance and security systems and devices
50610000 - Repair and maintenance services of security equipment
72260000 - Software-related services
48730000 - Security software package
30200000 - Computer equipment and supplies
Keywords
identity cards
national ID cards
smart ID cards
citizen ID documents
computer hardware
IT equipment
desktop computer
laptop
computer accessories
network hardware
computer peripherals
office IT supplies
access control cable
security conductor
door system wire
entry system cable
control gate conductor
surveillance and security systems and devices
CCTV systems
access control systems
alarm systems
security cameras
motion detectors
video surveillance devices
security sensors
security hardware
security infrastructure
access control system
entry management
security access control
electronic door systems
user authentication controls
physical access security
security infrastructure construction
protective installation build
high-security site works
surveillance system infrastructure
secure compound construction
armored facility engineering
detention center build
border control installation
secure perimeter facility
controlled-access structure
endpoint protection suite
firewall software
intrusion detection system
network security platform
virus & malware shield
encryption suite
vulnerability scanner
security audit tool
access control manager
system hardening software
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
alarm system diagnostics
CCTV camera repair
access control unit maintenance
biometric reader calibration
motion sensor adjustment
intercom system servicing
perimeter fence gate tune-up
panic button repair
vault door mechanism check
security console reboot
cybersecurity programming
secure authentication modules
threat detection algorithms
encryption engine development
security auditing tools
intrusion prevention logic
secure coding practices
digital certificate handling
vulnerability scanning tools
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
