Closed
Administration and Resources for Department of Works and Pensions Initiatives
Descriptions
Birmingham City Council (the "Council") is seeking to appoint an organisation for the provision of administration and resources for Department of Work and Pensions initiatives. Council terms and conditions will be used.
To provide the resource that is suitably skilled and experienced and available to deliver the services and provide support (including):
• Administration of Housing Benefit and Council Tax support - Assessing and awarding Housing Benefit and Council Tax support for new applications and change of circumstances in line with the DWP Regulations and Local Authority Procedures.
• Collection of overpaid Benefit - To recover Housing Benefit which has been overpaid and is recoverable, using the various methods available in line with the legislation.
• Administration of Discretionary awards - to assess applications for a discretionary Housing award in line with the H.B and Universal credit guidelines.
Resource to be called off by the Council as and when required
The providers staff will be trained and provided access to the Council's system, once NDAs are in place and security checks undertaken.
The providers I.T. system needs to be compatible with Citrix Client being employed on their devices
Engagement
A market engagement questionnaire for interested suppliers to complete and return back via the Intend portal by the deadline of 5pm on 13th October 2025. The Council review the questionnaire responses may use some of the responses to help formulate the KPI’s, scope, pricing model etc. This market engagement forms part of research around the project options and the soft market assessment is purely investigatory in nature, although it may be used to assist the Council in defining the tender documents for this procurement. This is not a formal tender notice and call for competition at this stage, and this will follow. The current aim is to then issue a tender notice and tender documents towards the end of October to be returned towards end of November. Pre-Market Engagement Questionnaire deadline is noon on 15pm on 13th October 2025. Please submit via the Council's Intend Portal www.intendhost.co.uk/birminghamcc
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
66523100 - Pension fund administration services
75310000 - Benefit services
Keywords
aid delivery
pension fund management
pension recordkeeping
benefit coordination
pension scheme operation
fund trustee services
pension fund oversight
retirement fund handling
entitlement funding
social assistance operations
program disbursement systems
financial support processing
pension contributions administration
pension disbursement processing
welfare claim administration
claim processing frameworks
regulated compensation services
pension payment administration
statutory benefit distribution
pension compliance management
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Buyer Information
Name :
