Awarded
Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software
Descriptions
Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council.
Fully PCI DSS Complaint;
Fully automated payment line with customisable menu options and script,
Semi-Automated payment line and Agent supported payments.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
66000000 - Financial and insurance services
Keywords
banking services
investment support
insurance coverage
loan processing
credit services
pension management
asset protection
financial consulting
risk management
economic advisory
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
