Awarded
AHBRA/ICT/001/2022 - ICT Managed Services Provider
Descriptions
AHBRA is seeking a Managed Service Provider (MSP) to provide full ICT services and support including but not limited to remote and onsite support, services, maintenance, software & hardware management and implementation, support and high-level consultancy. This Request for Tender (RFT) is for a single supplier to cover all aspects of AHBRA’s ICT support and service requirements.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
71356300 - Technical support services
72253100 - Help-desk services
72610000 - Computer support services
Keywords
technical support services
help desk support
infrastructure support
system support
operational troubleshooting
technical user guidance
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
IT support services
technical assistance
helpdesk services
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
