Awarded
AHBRA/ICT/001/2022 - ICT Managed Services Provider
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Descriptions
AHBRA is seeking a Managed Service Provider (MSP) to provide full ICT services and support including but not limited to remote and onsite support, services, maintenance, software & hardware management and implementation, support and high-level consul ....see more
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
71356300 - Technical support services
72253100 - Help-desk services
72610000 - Computer support services
Keywords
desktop aid
system support
client-computer support
help desk support
customer support panels
user support solutions
24/7 user assistance
IT support services
service request handling
technical user guidance
live chat help modules
help desk services
remote support services
technical assistance
infrastructure support
multi-tier helpdesk
system troubleshooting
computing assistance
user support ticketing
call logging tools
incident logging system
remote IT support
technical troubleshooting interface
technical incident resolution
issue resolution scripting
help interface development
support team coordination
technical support services
technical support channels
multilingual help features
issue resolution workflow
real-time user assistance
operational troubleshooting
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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