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AI Telephony Contact Centre Solution
Descriptions
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
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Keywords
IT systems
voice prompt scripting
DTMF signal detection
voice analytics module
digital solutions
enterprise software
call routing logic
call queue management
application software
voicemail system coding
packaged applications
IVR system programming
speech recognition integration
dynamic prompt generation
software package and information systems
telephony menu flow design
Tender Lot Details & Award Criteria
1 Tender Lots
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