Open Closing in a 7 months

ATM & Deposit Device Hardware Supply and Managed Services

Descriptions

A) ATM & Multi-Function Deposit (MFD) Managed Services To support an existing ATM network (cash dispense notes only) of c.1,400 devices. The volume may increase by up to 500 devices (this is not guaranteed growth). To support a range of MFDs (cash dispense notes only and deposit of notes and coins). Anticipated volumes are 400 devices by the start of 2028 which may increase by another 400 devices beyond 2028 (this is not guaranteed) Options for a full turnkey solution for ATM and MFD will be explored throughout the PME process including ATM driving and transaction processing services. Key services to be included in the procurement are Provision of a fully managed service solution to support both cash dispense and cash deposit functionality (including notes and coin for deposit). The scope of the services will include: a. Provision and management of a suitable and future proofed secure telecommunications infrastructure to support an ATM / Multi-Function Deposit (MFD) network including both wireless and wired solutions. The solution must be capable of supporting transactions at the devices and remote software upgrades. b. Provision of a suitable software stack and ongoing software upgrades and maintenance to support ATMs and MFDs to include as a minimum the following services i. Cash withdrawal (with and without receipt) ii. Cash deposit - notes and coins. iii Cash recycling iv Balance enquiry / mini statements (scheme dependent) to screen or printed. v. Combined Balance and Cash transaction vi. PIN Management Services (PIN Change and Unlock to eligible cards). vii. Welsh Language Functionality viii. Text to Speech Functionality ix. Multiple Language capability for Visa and Mastercard transactions x. Have onscreen marketing ad branding functionality for POL. xi. Contactless services (Scheme dependent) c. A future proofed solution that and enables the introduction of other services including but not limited to, bill payment, staged contactless transactions etc. d. The software solution must comply with LINK, MasterCard, Visa and PCI regulations (to the extent that the latter's rules apply to the processing of cash transactions), including but not limited to support for Automatic Key Distribution (AKDS), accommodating the key exchange scheme required for each applicable hardware manufacturer (currently Hyosung and NCR) in the host environment. e. Provision of a comprehensive hardware maintenance solution to support ATMs and MFDs. This may include differentiated service provisioning based on such criteria as transaction volumes, location etc. f. Consumable provision e.g. receipt rolls g. Training and training materials including for Postmasters including but not limited to manuals, quick reference guides and videos. h. Provision and management of a suitable monitoring and event management system. i. Provision of a suitable helpdesk to support inbound queries received from Postmasters and POL employees and to proactively contact Postmasters to ensure that they undertake the required basic first line maintenance (FLM) and cash management tasks. j. cleaning services - including regular and ad hoc cleaning. k. IMAC services to include: i. Device installations ii. Device removals iii. Device relocations within the same premises or to alternative premises iv. Signage solutions included illuminated signage where required. v. Comprehensive IMAC turnkey service from initial survey to completion of all works (including but not limited to glazing, brickwork, and stonework), management of all contractors on site and provision of all required sign off and the provision of compliance paperwork. l. Physical and logical security solutions to prevent theft and fraud. Including but not limited to chains, anchoring solutions, locks, anti-cash and card trapping, anti-skimming solutions etc. m. Account management services including the provision of a suitably qualified and experienced Account Director, provision of regular and ad hoc reports, adherence to and attendance at governance forums etc. B) Supply of ATM and MFD hardware To supply new ATMs for the Post Office network and for Banking Hubs. (cash dispense notes only) of up to 500 units. This is not guaranteed growth. To supply new MFDs for the Post Office network and for Banking Hubs (cash and may require coin) of up to 800 units. This is not guaranteed growth. Outright purchase and other financial models including leasing and for example shared costs and revenue / per click models may be considered. 1. The supply of ATM cash dispensing hardware - including internal free-standing devices (both front and rear servicing) and through the wall models. 2. The supply of MFD hardware for notes and coins including internal free-standing devices (both front and rear servicing) and through the wall models. 3. Where devices are capable of multi-function services these may include cash recycling. Post Office will issue a Pre-market Engagement Notice in advance of the Tender Notice to engage with interested parties.

Timeline

Published Date :

13th May 2025 5 months ago

Deadline :

13th May 2026 in a 7 months

Contract Start :

15th Mar 2027

Contract End :

14th Mar 2032

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

44115800 - Building internal fittings

48150000 - Industrial control software package

66114000 - Financial leasing services

44111000 - Building materials

50312310 - Maintenance of data network equipment

98392000 - Relocation services

35121500 - Seals

50334110 - Telephone network maintenance services

30123610 - Coin-sorting machines

35121600 - Tags

98395000 - Locksmith services

66112000 - Deposit services

32560000 - Fibre-optic materials

50312320 - Repair of data network equipment

30231000 - Computer screens and consoles

44140000 - Products related to construction materials

44900000 - Stone for construction, limestone, gypsum and slate

44114000 - Concrete

48200000 - Networking, Internet and intranet software package

50312610 - Maintenance of information technology equipment

35121300 - Security fittings

90650000 - Asbestos removal services

30213000 - Personal computers

44423400 - Signs and related items

44190000 - Miscellaneous construction materials

30123630 - Coin-wrapping machines

35121400 - Security bags

51000000 - Installation services (except software)

66172000 - Financial transaction processing and clearing-house services

30237251 - Computer cleaning kits

44115310 - Roller-type shutters

66180000 - Foreign exchange services

90690000 - Graffiti removal services

66152000 - Financial market regulatory services

44520000 - Locks, keys and hinges

30233000 - Media storage and reader devices

50334100 - Repair and maintenance services of line telephony equipment

98391000 - Decommissioning services

50312620 - Repair of information technology equipment

66115000 - International payment transfer services

30123600 - Coin-handling machines

50610000 - Repair and maintenance services of security equipment

44800000 - Paints, varnishes and mastics

44300000 - Cable, wire and related products

45000000 - Construction work

32580000 - Data equipment

50320000 - Repair and maintenance services of personal computers

32570000 - Communications equipment

32510000 - Wireless telecommunications system

44200000 - Structural products

30123200 - Automatic cash dispensers

30123620 - Coin-counting machines

32400000 - Networks

30145100 - Calculator rolls

30232000 - Peripheral equipment

35121200 - Detector for forged money

44421000 - Armoured or reinforced safes, strongboxes and doors

32520000 - Telecommunications cable and equipment

48170000 - Compliance software package

44112000 - Miscellaneous building structures

Keywords

ATM machines

cash withdrawal kiosk

banknote dispenser

financial self-service terminal

cashpoint device

coin sorter

coin counter

coin changer

cash handling unit

currency sorting machine

denomination sorter

automatic coin sorter

currency classification unit

metal coin sorter

coin tally machine

batch counting unit

change counter

coin accumulator

coin-count terminal

roll wrapping unit

coin roll former

automated coin winder

currency wrapping machine

paper tape

calculator paper

printing roll

numeric register roll

desktop PC

home computer

office computer

workstation PC

multi-core PC

computer screen

console panel

monitor display

workstation console

computing console

IT screen

peripheral device

external hardware

IT peripheral

desktop accessory

computer add-on

media reader

storage device

USB reader

card reader

media hub

cleaning kit

IT cleaning set

computer care kit

maintenance kit

networks

communications networks

data networks

network infrastructure

connectivity systems

wireless telecom system

cordless telecom network

WLAN system

RF communication system

wireless infrastructure

telecommunications cables

fiber-optic cables

copper telecom cables

cable infrastructure

telecom hardware

network cabling components

fibre-optic materials

optical fibre

glass fibre

fibre-optic components

fibre-optic supplies

communications equipment

network devices

radio comms equipment

data equipment

computing hardware

data processing equipment

IT equipment

server and storage hardware

detector for forged money

counterfeit money detector

currency verifier

money authenticity detector

bill scanner

banknote checker

counterfeit detector machine

fake currency detector

UV currency detector

money validation device

security fittings

door security hardware

locks

hinges

fasteners

tamper-proof fittings

security bolts

reinforced fittings

lock plates

security structural fittings

security bags

protective bags

security pouches

tamper-evident bags

evidence collection bags

secure bags

security transport bags

police security bags

asset protection bags

security seals bags

seals

security seals

tamper-evident seals

sealing devices

bag seals

container seals

lock seals

security tag seals

evidence seals

transport seals

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Post Office Limited

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors