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Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
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Descriptions
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections
Timeline
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Tender Regions
CPV Codes
79212000 - Auditing services
72250000 - System and support services
Keywords
financial audit
accounting audit
audit assurance
general audit
compliance check
audit planning
audit reporting
tech assistance packages
financial assessment
auditing services
full-cycle IT support
managed systems support
audit verification
IT support framework
user support coverage
infrastructure maintenance
end-to-end system services
integrated system operations
reactive and proactive IT services
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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