Closed
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
Descriptions
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections
Timeline
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Tender Regions
CPV Codes
79212000 - Auditing services
72250000 - System and support services
Keywords
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
auditing services
general audit
financial audit
audit planning
compliance check
financial assessment
accounting audit
audit reporting
audit assurance
audit verification
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
