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Business Process Outsourcing

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Descriptions

DCC are looking for a suitably experienced and capable organisation to provide Business Process Outsourcing (BPO) for a number of back and front office activities. The BPO service provider will work with DCC's onshore teams to deliver its account, credit and workforce management objectives by managing the office-based processes and activities within the work streams.

Timeline

Published Date :

22nd Aug 2024 1 year ago

Deadline :

23rd Sep 2024 11 months ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

London UK Northern Ireland Scotland Wales West Midlands East Midlands South East Yorkshire and The Humber East of England North East North West South West

CPV Codes

79512000 - Call centre

Keywords

call centre services

contact centre operations

inbound/outbound calls

customer contact management

call handling services

multi-channel support

telemarketing operations

helpdesk call centre

call queue management

CRM calls

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

CONTRACT

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Dwr Cymru Cyfyngedig

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors