Awarded
Capita One Maintenance and Technical Support
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Descriptions
Each year the Council must purchase Capita One maintenance in order to receive technical support, updates, etc for the list of business modules of the application used by a number of business areas in Children and Adults. Council holds a perpetual license with Capita.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72267100 - Maintenance of information technology software
48190000 - Educational software package
Keywords
system updates
SLA management
patch management
user inquiry handling
software troubleshooting
e-learning application
software servicing
IT software maintenance
educational ICT solution
IT system support
application upkeep
teaching tools software
ongoing software care
training platform
corrective maintenance
preventive maintenance
bug ticket processing
license management support
version patching services
software error resolution
educational software package
long-term software upkeep
feature request coordination
Workflows
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