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Christ Church CRM - Christ Church Ticketing, Marketing & CRM System
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Descriptions
Christ Church Cathedral is Dublin’s oldest working structure.It is also one of Ireland’s top visitor attractions and a place of pilgrimage throughout the centuries.On average,260,000 paying visitors enjoy the cathedral each year,the majority of whom visit from overseas.The cathedral offers self-guided,fully guided & audio guided tours to both individuals & groups (such as tour groups through tour operators,schools,local history groups,choir groups).Tickets to the cathedral are currently sold online,however it is important to increase the online sales and for this element to integrate with the onsite sales system.The cathedral also stages many events throughout the year including concerts,lectures,corporate events and regular night-time events.These are seated events and an important requirement will be the ability to ticket reserved and unreserved seats. There is also a gift shop on site and an online gift shop currently run through WooCommerce.Christ Church completed a rebrand in 2019 and they have plans for a new website.The cathedral is keen to be digitally fit for purpose as a leading heritage attraction and event space as they emerge from the Covid pandemic. In particular they would wish to make sure that the "back end",ticketing,tour-op bookings,diary management,staffing,and operational resources no longer sit in silos with unlinked systems and operations but are integrated as far as possible.The aim is to either: -replace all current systems,which are not currently integrated, with a single system-or where a successful and seamless (2-way) integration can be delivered retain the use of their existing Meridian system to deliver the retail function on-site and link it with a new ticketing/crm system-a future aim is to integrate the chosen option with the WooCommerce online shop and introduce fundraising (donations,membership,etc) and therefore any solution should have this existing capability.
Timeline
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Tender Regions
CPV Codes
22459000 - Tickets
42991230 - Ticket printers
72212481 - Sales or marketing software development services
48481000 - Sales or marketing software package
72212480 - Sales, marketing and business intelligence software development services
48480000 - Sales, marketing and Business intelligence software package
30144200 - Ticket-issuing machines
30123100 - Ticket-validation machines
48332000 - Scheduling software package
79342321 - Customer-loyalty programme
72212445 - Customer Relation Management software development services
72227000 - Software integration consultancy services
48110000 - Point of sale (POS) software package
Keywords
fare validator
receipt printers
CRM lead manager
event tickets
POS printers
travel tickets
staff scheduler
loyalty strategy
CRM platform
sales forecasting engine
marketing content engine
ad campaign optimizer
member incentives
lead nurturing tool
BI dashboard software
transit ticket kiosk
printed ticket stock
sales dashboard features
event ticket dispenser
shift roster planner
market trend predictor
email marketing tool
personalization engine
points system setup
BI dashboard development
checkout software
client interaction log
retention programme
admission printer
campaign UI development
sales pipeline software
appointment booking tool
duty-roster generator
sales tool programming
lead analytics platform
sales analytics engine
thermal ticket printers
ticket printing machines
CRM API integration
report generation tools
transit ticket reader
ROI analysis tool
entrance validator
POS software package
meeting slot coordinator
lead scoring software
loyalty program software
sales pipeline tool
admission tickets
sales funnel software
lead-to-cash integration
contactless validator
loyalty marketing
smart card validator
customer dashboard UI
feedback loop modules
ticketing equipment
sales pipeline tracker
CRM platform development
lead management software
marketing calendar tool
parking ticket printer
barcode ticket printers
channel integration
outbound campaign platform
service layer integration mapping
KPI dashboard programming
campaign tracking modules
time-slot allocation software
availability calendar interface
API orchestration strategies
cross-platform interface planning
prospect nurturing engine
customer interaction module
reward programme services
integration architecture design
customer targeting modules
contact analytics dashboards
customer support ticketing
system handshake protocol design
promotional tool creation
sales pipeline visualization
email marketing integration
social campaign scheduling
recurring schedule manager
customer retention services
retail cash register system
promotional content manager
data-driven alert systems
customer feedback analyzer
competitor intelligence suite
opportunity management system
campaign performance tracker
resource timetable engine
automated schedule optimizer
middleware advisory services
legacy system compatibility consulting
marketing automation suite
customer loyalty programme
customer engagement tracker
loyalty scheme management
campaign management features
sales transaction software
marketing automation tools
contact segmentation tool
data exchange model alignment
customer segmentation engine
customer profiling engine
point-of-sale system install
Tender Lot Details & Award Criteria
1 Tender Lots
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