Closed

Cloud Contact Centre

Descriptions

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.

Timeline

Published Date :

6th Jul 2021 4 years ago

Deadline :

1st Nov 2021 4 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

East Midlands

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Keywords

telecom device

radio equipment

communication apparatus

broadcast receiver

television equipment

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

United Lincolnshire Hospitals NHS Trust

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk