Awarded

Complaints Handling Satisfaction Survey

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Descriptions

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

Timeline

Published Date :

13th Mar 2025 7 months ago

Deadline :

21st Feb 2025 8 months ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North East North West Yorkshire and The Humber East Midlands West Midlands East of England London South East South West Scotland Wales Northern Ireland

CPV Codes

79311000 - Survey services

Keywords

survey services

questionnaire design

sample surveys

opinion surveys

data collection

field surveys

online surveys

telephone surveys

survey implementation

survey data gathering

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

OpenNonOJEU

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

OFFICE OF RAIL REGULATION

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors