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The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Revenue Protection Research
An independent agency to undertake a significant quantity of qualitative-depth interviews with frontline and revenue protection rail staff and report publishable findings within a short timescale.
Buyer : OFFICE OF RAIL REGULATION
Specialist support to lead our investigation of how rail industry retail platforms and systems contribute to ticketing irregularities experienced by passengers.
Buyer : OFFICE OF RAIL REGULATION
Provision of Occupational Health & EAP Services
The purpose of this work is to provide an independent audit of the work of the recalibration consultants that will inform industry review and ORR sign-off of the regime before the start of year 3 of CP7 (in April 2026).
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Buyer : OFFICE OF RAIL REGULATION
Train Driver Licensing (TDL) Enhancements and Support
Basildon and Brentwood; Castle Point and Rochford; Mid Essex; Southend and Thurrock Clinical Commiss
Basildon and Brentwood; Castle Point and Rochford; Mid Essex; Southend and Thurrock Clinical Commiss
Basildon and Brentwood; Castle Point and Rochford; Mid Essex; Southend and Thurrock Clinical Commiss
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