Awarded

Concessions Contact Handling Services

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Descriptions

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial exp ....see more

Timeline

Published Date :

4th Mar 2026 4 days ago

Deadline :

21st Nov 2025 3 months ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North East North West Yorkshire and The Humber East Midlands West Midlands East of England London South East South West Scotland Wales Northern Ireland

CPV Codes

79512000 - Call centre

Keywords

CRM calls

inbound/outbound calls

multi-channel support

helpdesk call centre

call handling services

call queue management

telemarketing operations

call centre services

customer contact management

contact centre operations

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Transport for London

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk