Awarded
Contact Centre Omnichannel Solution
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Descriptions
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, opti ....see more
Timeline
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Tender Regions
CPV Codes
Keywords
CRM calls
phone support
office logistics
call answering
message taking
inbound/outbound calls
multi-channel support
switchboard services
helpdesk call centre
office assistance
receptionist answering
filing and archiving
receptionist services
incoming call handling
clerical services
administrative support
call handling services
call queue management
telemarketing operations
office support services
call center answering
call screening services
call centre services
hotline management
telephone-answering services
customer contact management
document handling services
contact centre operations
administrative coordination
office management support
Workflows
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Details
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