Awarded
Contact Centre Omnichannel Solution
Descriptions
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Timeline
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Keywords
office support services
administrative support
clerical services
office assistance
document handling services
receptionist services
office management support
filing and archiving
administrative coordination
office logistics
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
