Contact Centre Services Framework Agreement.

Descriptions

Across the public sector billions of pounds are spent every year delivering multi media Contact Centre services to the general public. Whether it be Central Government departments delivering essential benefit, tax and advisory services to Wider Public Sector emergency and local authority services, there is a huge volume of contact touching almost all UK residents on a daily basis.The Crown Commercial Service (CCS) looked for the very best Potential Providers who could bring highly innovative, transformational and, most importantly, scalable services to this Public Sector Framework. With such a broad range of Services and Customers, CCS looked to step-change the commercial vehicle available to Public Sector bodies, so that they could benefit from innovation, channel strategy, self service and optimisation and blending strategies across awarded Contracts. In turn, these diverse service offerings are anticipated to translate into a radical shift in the existing cost base.