Awarded

Contact centre services

Descriptions

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

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Timeline

Published Date :

27th Feb 2026 24 days ago

Deadline :

9th Dec 2024 1 year ago

Contract Start :

N/A

Contract End :

N/A

CPV Codes

79512000 - Call centre

79342300 - Customer services

75100000 - Administration services

Keywords

customer care

CRM calls

client support

client relations

service desk

inbound/outbound calls

customer interaction

multi-channel support

helpdesk call centre

public office operations

state agency support

bureaucratic services

institutional oversight

help desk services

call handling services

call queue management

government management

telemarketing operations

consumer assistance

call centre services

after-sales support

customer services

civil sector coordination

administrative framework implementation

customer contact management

regulatory administration

policy enforcement services

service experience management

administrative governance

contact centre operations

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Workflows

Status :

Awarded

Procedure :

CallOffFromFrameworkAgreement

Suitable for SME :

No

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk