Open Closing in a 8 months
Contact Centre Software/Contact Centre as a Solution
Descriptions
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.
Timeline
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Tender Regions
CPV Codes
48510000 - Communication software package
72261000 - Software support services
72263000 - Software implementation services
Keywords
instant messaging client
unified communications tool
presence status manager
text/voice/chat platform
internal messaging hub
notification dispatcher
threaded conversation interface
real-time alert system
communication history tool
message encryption client
CRM contact modules
address book syncing
interaction history logging
relationship tagging
group segmentation tools
duplicate detection logic
import/export contacts
activity reminders
multi-channel contact preferences
contact privacy settings
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
