Open in a 11 months

Contact Centre Software/Contact Centre as a Solution

Descriptions

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.

Timeline

Published Date :

30th May 2025 21 days ago

Deadline :

30th May 2026 in a 11 months

Contract Start :

30th Jun 2026

Contract End :

30th Jun 2031

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

48510000 - Communication software package

72261000 - Software support services

72263000 - Software implementation services

72212333 - Contact management software development services

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Open

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors