Open Closing in 1 months
Contact Centre Software/Contact Centre as a Solution
Descriptions
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.see more
Timeline
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Tender Regions
CPV Codes
48510000 - Communication software package
72261000 - Software support services
72263000 - Software implementation services
Keywords
rollout planning
SLA management
text/voice/chat platform
relationship tagging
user inquiry handling
software troubleshooting
address book syncing
feature enablement setup
presence status manager
real-time alert system
deployment scripting
group segmentation tools
internal messaging hub
instant messaging client
activity reminders
import/export contacts
contact privacy settings
CRM contact modules
notification dispatcher
bug ticket processing
message encryption client
multi-channel contact preferences
communication history tool
post-install configuration
interaction history logging
license management support
version patching services
change management assistance
duplicate detection logic
long-term software upkeep
integration with existing systems
feature request coordination
implementation success tracking
unified communications tool
threaded conversation interface
Tender Lot Details & Award Criteria
1 Tender Lots
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Possible bidding competitors
Possible bidding competitors
