Awarded
Contact Centre Solution
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Descriptions
To provide the council's contact centre telephony systemCCS Back office Solutions Framework (RM6285) Lot 2 to Netcall Technology Limited.
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Tender Regions
CPV Codes
48333000 - Contact management software package
Keywords
interaction history tool
client database manager
email integration tool
address book software
lead tracking system
CRM light interface
contact tagging engine
relationship mapping software
duplicate detection module
contact import/export utility
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