Contact Centre Telephony Solution

Descriptions

PTI Cymru Ltd is seeking a provider to supply, install and support a robust contact centre and telephony solution to support the Contact Centres in North Wales and the Head Office in Cardiff with a “work at home/office” hybrid solution that can flex to the changing business needs.It is important that we find a supplier who not only has experience in the solution provision but also is willing to work with us to develop and deliver an innovative service that will improve our service delivery and help us help our customers.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=105243.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.