Awarded
Contact Centre Telephony Solution
Descriptions
PTI Cymru Ltd is seeking to contract with an organisation to undertake a replacement of its current Contact Centre telephony system. The scope of the contract will include the design, installation, maintenance and support of the solution.
Timeline
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Tender Regions
CPV Codes
72212511 - Desktop communications software development services
48510000 - Communication software package
48219700 - Communications server software package
50334400 - Communications system maintenance services
32571000 - Communications infrastructure
51300000 - Installation services of communications equipment
32523000 - Telecommunications facilities
72212510 - Communication software development services
32522000 - Telecommunications equipment
64227000 - Integrated telecommunications services
79510000 - Telephone-answering services
71316000 - Telecommunication consultancy services
32000000 - Radio, television, communication, telecommunication and related equipment
32412100 - Telecommunications network
45314000 - Installation of telecommunications equipment
64200000 - Telecommunications services
32524000 - Telecommunications system
51340000 - Installation services of line telephony equipment
72212500 - Communication and multimedia software development services
48511000 - Desktop communications software package
32570000 - Communications equipment
32573000 - Communications control system
32500000 - Telecommunications equipment and supplies
32412000 - Communications network
32520000 - Telecommunications cable and equipment
Keywords
networked communication infrastructure
telecommunications equipment installation
telecom infrastructure install
unified communications middleware
threaded conversation interface
security communication diagnostics
command-and-control link maintenance
communication system installation
satellite comms system installation
fiber-optic transceiver mounting
landline network device fitting
voice-grade telephone system mounting
TDM exchange unit installation
telephony line terminal fitting
fixed-line network device integration
broadband connectivity service
telecom infrastructure management
unified communications provision
end-to-end communication service
multi-service network integration
communications systems consulting
telecom infrastructure design services
network optimization consulting
telecommunications strategy services
broadband planning consultancy
communications tech consultancy
voice-video module development
real-time collaboration features
communication plugin development
desktop chat client development
Workflows
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Possible Competitors
1 Possible Competitors