Awarded
Contact Centre Telephony Solution
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Descriptions
PTI Cymru Ltd is seeking to contract with an organisation to undertake a replacement of its current Contact Centre telephony system. The scope of the contract will include the design, installation, maintenance and support of the solution.see more
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72212511 - Desktop communications software development services
48510000 - Communication software package
48219700 - Communications server software package
50334400 - Communications system maintenance services
32571000 - Communications infrastructure
51300000 - Installation services of communications equipment
32523000 - Telecommunications facilities
72212510 - Communication software development services
32522000 - Telecommunications equipment
64227000 - Integrated telecommunications services
79510000 - Telephone-answering services
71316000 - Telecommunication consultancy services
32000000 - Radio, television, communication, telecommunication and related equipment
32412100 - Telecommunications network
45314000 - Installation of telecommunications equipment
64200000 - Telecommunications services
32524000 - Telecommunications system
51340000 - Installation services of line telephony equipment
72212500 - Communication and multimedia software development services
48511000 - Desktop communications software package
32570000 - Communications equipment
32573000 - Communications control system
32500000 - Telecommunications equipment and supplies
32412000 - Communications network
32520000 - Telecommunications cable and equipment
Keywords
telecom system
softphone app
telecom device
telecom network
network hubs
telecom hardware
comms systems
radio equipment
VoIP integration
phone support
SIP server tools
network devices
PC call manager
telecom gear
system upkeep
AV calibration
telecom stations
network hardware
network routers
call answering
carrier network
PC repair
base stations
message taking
telecom supplies
radio comms equipment
text/voice/chat platform
dispatch console repair
telecom policy advisory
supply components
telepresence software
PSTN system installation
alarm system integration
communication devices
telecom equipment
communications equipment
telephony network
call processing software
local network signaling
network device servicing
multimedia integration
fiber-optic cables
IP telephony provision
voice/data system
voice memo recorder
AV equipment check
switchboard services
event logger reset
telecom hardware devices
communication controller
multimedia call handling
router/switch mounting
cable infrastructure
media control API
telecom server software
receptionist answering
switchboard installation
presence status manager
chat system programming
desktop conferencing UI
merged telecom services
real-time alert system
signaling facilities
unified communications
POTS equipment setup
screen-share initiator
hardware troubleshooting
copper telecom cables
VoIP system installation
multimedia messaging app
communication network
presence detection
communication apparatus
broadcast receiver
desktop VoIP client
printer servicing
PBX hardware setup
webinar integration
switching equipment
incoming call handling
chat overlay interface
emergency comms check
telecom infrastructure
telecom systems fitting
television equipment
leased line service
media streaming UX
internal messaging hub
paging system tune
network control hardware
messaging queue services
message relay software
telecom hardware setup
instant messaging client
desktop VoIP application
telecom control unit
broadband terminal setup
low-latency messaging
intercom integration
call center answering
base station setup
call screening services
comms switching system
local presence tools
packaged telecom systems
multi-user conferencing
pc-to-phone integration
telecom traffic routing
hotline management
telecom consultancy
telecom service network
telecom hardware fitting
peripheral diagnostics
LAN messaging software
notification dispatcher
voice server controller
IM server framework
telecom carrier operations
office equipment overhaul
desktop conferencing tool
telephone-answering services
message encryption client
communication control system
integrated carrier offering
data transmission service
telecom network operations
communication plugin development
telecommunications network
audio-video synchronization
streaming support integration
communication history tool
signal routing unit mounting
communication network system
voice-grade telephone system mounting
telecom infrastructure management
data communication systems
landline cabling integration
broadband connectivity service
security communication diagnostics
wireless comms device fitting
real-time messaging protocol
telecom infrastructure design services
communication hardware setup
integrated audio-chat tool
desktop chat client development
hybrid connectivity solution
network cabling components
network voice/data service
broadband planning consultancy
telecom system maintenance
interactive media framework
communications infrastructure
media codec implementation
TDM exchange unit installation
phone/data line integration
network planning advisory
network handshake modules
command-and-control link maintenance
telecommunications cables
transmission infrastructure
communication system installation
bundled voice-data network
desktop call notifications
all-in-one telecom solution
telecom infrastructure install
screen-sharing support for desktop
network optimization consulting
converged network service
communication platform coding
voice-video module development
telecom integration server
end-to-end communication service
network intercom servicing
telecommunications strategy services
network backbone equipment
integrated telecom system
contact presence indicator
session control applications
communication SDK creation
network signaling protocol
landline network device fitting
fixed-line network device integration
communications systems consulting
telecommunications equipment installation
real-time collaboration features
multimedia pipeline design
DCOM communication modules
unified communications tool
networked communication infrastructure
telephony line terminal fitting
wireless systems advisory
unified communications provision
real-time connection modules
unified communications middleware
message encryption service
multi-service network integration
data network device fitting
fiber-optic transceiver mounting
telecommunications equipment
file transfer integration
communications tech consultancy
network device installation
multi-protocol radio check
encrypted comms verification
voice communication provision
communication UI libraries
threaded conversation interface
telecommunications facilities
VoIP communications platform
satellite comms system installation
Workflows
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Procedure :
Suitable for SME :
Nationwide :
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Tender Progress :
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