Awarded
Contact Centre Telephony Solution
Descriptions
PTI Cymru Ltd is seeking to contract with an organisation to undertake a replacement of its current Contact Centre telephony system. The scope of the contract will include the design, installation, maintenance and support of the solution.
Timeline
Published Date :
Deadline :
Tender Awarded :
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Tender Regions
Wales
CPV Codes
72212511 - Desktop communications software development services
48510000 - Communication software package
48219700 - Communications server software package
50334400 - Communications system maintenance services
32571000 - Communications infrastructure
51300000 - Installation services of communications equipment
32523000 - Telecommunications facilities
72212510 - Communication software development services
32522000 - Telecommunications equipment
64227000 - Integrated telecommunications services
79510000 - Telephone-answering services
71316000 - Telecommunication consultancy services
32000000 - Radio, television, communication, telecommunication and related equipment
32412100 - Telecommunications network
45314000 - Installation of telecommunications equipment
64200000 - Telecommunications services
50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
32524000 - Telecommunications system
51340000 - Installation services of line telephony equipment
72212500 - Communication and multimedia software development services
48511000 - Desktop communications software package
32570000 - Communications equipment
32573000 - Communications control system
32500000 - Telecommunications equipment and supplies
32412000 - Communications network
32520000 - Telecommunications cable and equipment
Keywords
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
communications network
telecom network
data communication systems
networked communication infrastructure
telecommunications network
telephony network
carrier network
telecom infrastructure
telecom service network
telecommunications equipment
telecom supplies
communication devices
network hardware
telecom gear
supply components
telecommunications cables
fiber-optic cables
copper telecom cables
cable infrastructure
telecom hardware
network cabling components
telecom equipment
switching equipment
base stations
network routers
telecom hardware devices
telecommunications facilities
communications infrastructure
telecom stations
signaling facilities
network hubs
telecom system
voice/data system
communication network system
integrated telecom system
communications equipment
network devices
radio comms equipment
transmission infrastructure
network backbone equipment
comms systems
communications control system
comms switching system
telecom control unit
network control hardware
communications controller
telecommunications equipment installation
telecom systems fitting
network device installation
communication hardware setup
phone/data line integration
telecom infrastructure install
router/switch mounting
base station setup
telecom hardware fitting
telecom server software
SIP server tools
VoIP communications platform
message relay software
unified communications middleware
voice server controller
call processing software
IM server framework
session control applications
telecom integration server
instant messaging client
unified communications tool
presence status manager
text/voice/chat platform
internal messaging hub
notification dispatcher
threaded conversation interface
real-time alert system
communication history tool
message encryption client
softphone app
desktop VoIP client
integrated audio-chat tool
PC call manager
voice memo recorder
contact presence indicator
multimedia messaging app
desktop conferencing tool
chat overlay interface
screen-share initiator
PC repair
printer servicing
office equipment overhaul
telecom system maintenance
AV equipment check
hardware troubleshooting
network device servicing
AV calibration
peripheral diagnostics
system upkeep
multi-protocol radio check
network intercom servicing
security communication diagnostics
alarm system integration
dispatch console repair
paging system tune
command-and-control link maintenance
event logger reset
emergency comms check
encrypted comms verification
communication system installation
data network device fitting
telecom hardware setup
signal routing unit mounting
intercom integration
VoIP system installation
wireless comms device fitting
broadband terminal setup
satellite comms system installation
fiber-optic transceiver mounting
PSTN system installation
landline network device fitting
switchboard installation
PBX hardware setup
voice-grade telephone system mounting
landline cabling integration
TDM exchange unit installation
telephony line terminal fitting
POTS equipment setup
fixed-line network device integration
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
all-in-one telecom solution
bundled voice-data network
unified communications provision
converged network service
integrated carrier offering
packaged telecom systems
hybrid connectivity solution
merged telecom services
end-to-end communication service
multi-service network integration
telecom consultancy
network planning advisory
communications systems consulting
telecom infrastructure design services
network optimization consulting
telecom policy advisory
telecommunications strategy services
broadband planning consultancy
wireless systems advisory
communications tech consultancy
communication platform coding
multimedia integration
voice-video module development
streaming support integration
media codec implementation
real-time messaging protocol
unified communications
media control API
audio-video synchronization
telepresence software
media streaming UX
interactive media framework
communication SDK creation
real-time collaboration features
multimedia pipeline design
chat system programming
VoIP integration
messaging queue services
real-time connection modules
presence detection
multimedia call handling
network signaling protocol
communication UI libraries
low-latency messaging
message encryption services
webinar integration
communication plugin development
network handshake modules
multi-user conferencing
desktop chat client development
pc-to-phone integration
LAN messaging software
desktop VoIP application
local presence tools
DCOM communication modules
desktop call notifications
file transfer integration
desktop conferencing UI
screen-sharing support for desktop
local network signaling
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors