Closed

Contact Centre Transformation - Preliminary Market Engagement

Descriptions

Trivallis are a community mutual housing association, which is owned by our tenants, routed in our local communities and working through collaboration and partnership. We provide homes to 25,000 people across South Wales. Our primary role is ....see more

Engagement

Trivallis will issue a questionnaire by contacting their procurement mailbox; procurement@trivallis.co.uksee more

Timeline

Published Date :

5th Dec 2025 3 months ago

Deadline :

7th Jan 2026 2 months ago

Contract Start :

31st May 2026

Contract End :

31st May 2029

Tender Regions

Wales North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Scotland Northern Ireland London

CPV Codes

48333000 - Contact management software package

Keywords

interaction history tool

client database manager

email integration tool

address book software

lead tracking system

CRM light interface

contact tagging engine

relationship mapping software

duplicate detection module

contact import/export utility

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Trivallis

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk