Awarded

Contract for Housing Chatbot Extension

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Descriptions

Gateshead Council currently uses Fuzzlab's Chatbot for Housing.

This contract expires in February 2026, with Fuzzlab Limited being the only supplier able to provide this particular chatbot.

Timeline

Published Date :

3rd Feb 2026 19 days ago

Deadline :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

48510000 - Communication software package

Keywords

text/voice/chat platform

presence status manager

real-time alert system

internal messaging hub

instant messaging client

notification dispatcher

message encryption client

communication history tool

unified communications tool

threaded conversation interface

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Gateshead Council

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk