Awarded
Contract for The Provision of a CRM Solution
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Descriptions
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide wor ....see more
Timeline
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Tender Regions
CPV Codes
Keywords
IT systems
personalization engine
sales pipeline software
CRM API integration
digital solutions
enterprise software
application software
lead-to-cash integration
feedback loop modules
CRM platform development
packaged applications
customer interaction module
contact analytics dashboards
customer support ticketing
software package and information systems
campaign management features
Workflows
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Details
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