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Contractor to undertake and report on surveys of Crown Estate Scotland’s tenants and key stakeholders
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Descriptions
Tenant and stakeholder insight and feedback is critical to ensuring Crown Estate Scotland operates efficiently and effectively. For tenants, it helps ensure that we are aware of critical issues, be it strategic issues related to their operating environment or more practical matters relating to their property or day-to-day operations. It allows us to respond, where appropriate, to any concerns or issues raised related to our business operations, communication, the work of our managing agents, or any other aspects of our service. Surveys allows us to understand longer term aspirations, as well as areas where Crown Estate Scotland is doing well or could improve. Surveys also lets our tenants and stakeholders know that we are keen to listen to their feedback and respond to it. Reports allow us to establish a baseline for subsequent targets and continual improvement and allows us to monitor performance and opinion over time and to identify any trends emerging. Surveys have been running since 2017 across all tenant groups and with stakeholders. As part of reporting, the contractor will be required to reflect on previous surveys and draw out any useful comparison and trends that may be emerging. Please note that for some tenant groups – Carbon Capture and Storage, seaweed, and ZeroFour tenants - this contract will be the first time they have been surveyed.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
79311300 - Survey analysis services
79311100 - Survey design services
73000000 - Research and development services and related consultancy services
Keywords
data modeling
opinion polling
data collection
survey execution
applied research
opinion surveys
survey planning
sampling design
online surveys
survey analysis
study design
survey services
sample surveys
CSAT surveys
R&D services
field surveys
feasibility studies
post service evaluation
survey implementation
results evaluation
data collection services
consumer survey analysis
experimental design
scientific advisory
industrial consultancy
telephone surveys
survey instrument design
quantitative analysis
questionnaire design
fieldwork management
survey methodology
satisfaction assessment
instrument testing
technology development
satisfaction metrics
innovation consultancy
survey design services
survey data gathering
customer survey services
survey tool creation
client questionnaires
development support
feedback collection
survey conduction
survey data analytics
data interpretation
product innovation
questionnaire structure
survey coordination
primary data collection
field survey execution
satisfaction index
respondent data processing
customer insight gathering
customer experience feedback
survey findings synthesis
satisfaction survey design
analysis of survey outcomes
in-person survey operations
statistical survey reporting
quantitative field surveys
questionnaire development
customer satisfaction survey
satisfaction benchmarking
client satisfaction measurement
empirical research support
customer feedback surveys
consumer satisfaction polling
questionnaire implementation
Workflows
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