Closed
Contractor to undertake and report on surveys of Crown Estate Scotland’s tenants and key stakeholders
Descriptions
Tenant and stakeholder insight and feedback is critical to ensuring Crown Estate Scotland operates efficiently and effectively. For tenants, it helps ensure that we are aware of critical issues, be it strategic issues related to their operating environment or more practical matters relating to their property or day-to-day operations. It allows us to respond, where appropriate, to any concerns or issues raised related to our business operations, communication, the work of our managing agents, or any other aspects of our service. Surveys allows us to understand longer term aspirations, as well as areas where Crown Estate Scotland is doing well or could improve. Surveys also lets our tenants and stakeholders know that we are keen to listen to their feedback and respond to it. Reports allow us to establish a baseline for subsequent targets and continual improvement and allows us to monitor performance and opinion over time and to identify any trends emerging. Surveys have been running since 2017 across all tenant groups and with stakeholders. As part of reporting, the contractor will be required to reflect on previous surveys and draw out any useful comparison and trends that may be emerging. Please note that for some tenant groups – Carbon Capture and Storage, seaweed, and ZeroFour tenants - this contract will be the first time they have been surveyed.
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79311000 - Survey services
79311300 - Survey analysis services
79311100 - Survey design services
73000000 - Research and development services and related consultancy services
Keywords
R&D services
innovation consultancy
feasibility studies
technology development
scientific advisory
experimental design
product innovation
applied research
industrial consultancy
development support
survey services
questionnaire design
sample surveys
opinion surveys
data collection
field surveys
online surveys
telephone surveys
survey implementation
survey data gathering
survey design services
questionnaire development
survey methodology
sampling design
survey instrument design
survey planning
study design
questionnaire structure
survey tool creation
instrument testing
survey conduction
field survey execution
questionnaire implementation
data collection services
quantitative field surveys
in-person survey operations
survey coordination
fieldwork management
primary data collection
empirical research support
survey analysis
data interpretation
survey data analytics
statistical survey reporting
quantitative analysis
results evaluation
survey findings synthesis
data modeling
respondent data processing
analysis of survey outcomes
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer satisfaction survey
client satisfaction measurement
CSAT surveys
satisfaction benchmarking
post‑service evaluation
satisfaction index
consumer satisfaction polling
customer experience feedback
satisfaction assessment
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
