Awarded
Covid 19 Vaccinations Programme - Helpline Service - Call Handling
Descriptions
The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1.provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2.provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3.use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4.The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass
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CPV Codes
79512000 - Call centre
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Possible Competitors
1 Possible Competitors
