Closed
CRM & Billing System
Descriptions
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels.Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
Timeline
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Tender Regions
CPV Codes
48510000 - Communication software package
72267000 - Software maintenance and repair services
48500000 - Communication and multimedia software package
72300000 - Data services
72415000 - World wide web WWW site operation host services
48480000 - Sales, marketing and Business intelligence software package
51000000 - Installation services (except software)
64210000 - Telephone and data transmission services
72263000 - Software implementation services
64216110 - Electronic data exchange services
48100000 - Industry specific software package
72265000 - Software configuration services
72212445 - Customer Relation Management software development services
72227000 - Software integration consultancy services
48445000 - Customer Relation Management software package
48444100 - Billing system
48333000 - Contact management software package
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Possible Competitors
1 Possible Competitors
