Open Closing in 11 days

CRM System

Descriptions

Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call ....see more

Engagement

Email procurement@communityhousing.co.uk to request the document 'CRM System - Pre-Market Engagement Questionnaire'.see more

Timeline

Published Date :

17th Apr 2026 3 days ago

Deadline :

1st May 2026 in 11 days

Contract Start :

31st Mar 2027

Contract End :

1st Apr 2030

Tender Regions

North East North West Yorkshire and The Humber East Midlands West Midlands East of England London South East South West

CPV Codes

72212445 - Customer Relation Management software development services

48445000 - Customer Relation Management software package

Keywords

CRM platform

lead nurturing tool

personalization engine

client interaction log

sales pipeline software

CRM API integration

lead-to-cash integration

customer dashboard UI

feedback loop modules

sales pipeline tracker

CRM platform development

customer interaction module

contact analytics dashboards

customer support ticketing

customer feedback analyzer

opportunity management system

marketing automation suite

campaign management features

contact segmentation tool

customer profiling engine

Tender Lot Details & Award Criteria

1 Tender Lots

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Workflows

Status :

Open

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Wild Ireland

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk