Awarded
Crossing the Border - Level 2 Support
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Descriptions
This notice is for the award of the Level 2 Support contract for Crossing the Border Platform and applications.
Crossing the Border (CtB) is the steady state services and products which control the flow of people and services across the UK border. This is done principally via the Primary Control Points, mediated by a Border Force officer, or via an e-gate indirectly supervised by Border Force officer/s. Information from ports is processed by a central collection of systems, hosted in the cloud and on premise. These systems are built on top of a number of infrastructure platforms, leveraging a hybrid cloud model. The supplier will provide level 2 support to ensure reliance and service of central systems, supporting a 24 hours a day 365 days a year operation, requiring high degrees of resilience and availability. The existing applications run on diverse technological stacks and have been delivered over a 3-year programme and are expected to evolve over the next 5 years in line with government policy and operational need. The system is critical national infrastructure, incorporating official and secret data sets and related processes.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
Keywords
SLA management
user inquiry handling
software troubleshooting
bug ticket processing
license management support
version patching services
long-term software upkeep
feature request coordination
Workflows
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Details
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Buyer Information
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