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Customer Contact Solution.
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Descriptions
Knowsley Housing Trust (KHT) is seeking bids from service providers to provide an automated customer contact solution. The system will primarily be used to contact customers across the North West region, but may also be used wherever KHT has an operational requirement across the UK.KHT requires the automated solution to deliver the following 4 modules:— Debt collection outbound dialler module: A system that calls customers and provides the option to connect to a KHT member of staff so rent can be paid, or queries answered by the KHT team.— Tenant survey contacts module: A system that calls recipients to request the completion of a survey, and compiles responses.— Appointment setting and confirmation module: A system that calls customers to make and confirm appointments. Any request to rearrange an appointment is connected to a KHT member of staff.— Outbound broadcast module: A system that calls recipients to provide key messages to customers.
Timeline
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Tender Regions
CPV Codes
72314000 - Data collection and collation services
48510000 - Communication software package
64216000 - Electronic message and information services
64200000 - Telecommunications services
79311210 - Telephone survey services
48333000 - Contact management software package
Keywords
CATI services
data aggregation
text/voice/chat platform
telephone polling
remote survey conduction
interaction history tool
outbound survey calls
IP telephony provision
telephone surveys
client database manager
compiled survey input
telephonic polling
field data collection
data messaging provision
presence status manager
email integration tool
real-time alert system
info broadcast service
large-scale collation
information sourcing
message platform support
field survey support
info service delivery
info gateway service
population study input
leased line service
digital message transfer
internal messaging hub
address book software
instant messaging client
lead tracking system
message dispatch network
electronic data exchange
telecom traffic routing
CRM light interface
notification dispatcher
contact tagging engine
telecom carrier operations
notification service system
message encryption client
data transmission service
telecom network operations
communication history tool
telecom infrastructure management
broadband connectivity service
structured info compilation
network voice/data service
phone-based data collection
centralized dataset creation
analytical data gathering
opinion polling via phone
structured telephone interviews
message processing service
phone questionnaire execution
unified communications tool
relationship mapping software
duplicate detection module
contact import/export utility
voice communication provision
threaded conversation interface
Workflows
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Buyer Information
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