Awarded
Customer Diagnostic (Westminster 2030 - Fit for the Future)
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
Westminster City Council has awarded the contract to deliver a Customer Diagnostic.
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79415200 - Design consultancy services
79342300 - Customer services
33124110 - Diagnostic systems
79419000 - Evaluation consultancy services
79411000 - General management consultancy services
Keywords
customer care
client support
client relations
service desk
evaluation reporting
top-level consultancy
executive consulting
customer interaction
evaluation consultancy
design strategy support
UX/UI consultancy
leadership advisory
diagnostic platforms
diagnostic systems
market entry strategy
performance appraisal
help desk services
evaluation studies
executive coaching
creative design services
management consultancy
product design advice
programme assessment
aesthetic design support
design concept advice
consultancy engagement
assessment support
consumer assistance
impact evaluation
enterprise growth advice
policy evaluation
project evaluation
after-sales support
management support
customer services
business performance consultancy
business development consultancy
monitoring and evaluation
business strategy support
startup development counsel
industrial design consulting
corporate governance advisory
business scaling consultancy
partnership development services
medical diagnostic systems
integrated diagnostic solutions
management process review
design consultancy services
business advisory services
strategic management advice
corporate strategy consulting
business planning support
commercial expansion support
general management consultancy
design thinking facilitation
service experience management
prototype design consulting
investment readiness advice
revenue growth strategies
organizational development
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Buyer Information
Name :
