Awarded
Customer Experience Mapping
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Descriptions
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
Timeline
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Tender Regions
CPV Codes
79342300 - Customer services
Keywords
customer care
client support
client relations
service desk
customer interaction
help desk services
consumer assistance
after-sales support
customer services
service experience management
Tender Lot Details & Award Criteria
1 Tender Lots
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