Customer Journey Support

Descriptions

The City of Wolverhampton Council's Green Cities and Circular economy service area is looking to procure an energy efficiency advice and customer journey delivery partner that are working within the domestic energy efficiency space to support the council on its Net Zero Neighbourhood Project in Graiseley, to provide customer journey support for their retrofit journey, and an array of energy efficiency advice and support to residents.

We are seeking a supplier to:

• Take part in community engagement events/run workshops to deliver community energy efficiency advice to enable behaviour change to reduce energy demand as a first step.

• Create digital and/or physical energy efficiency toolkits to share with local communities. These toolkits will contain energy efficiency advice to support behaviour change amongst local stakeholders, information on external funding streams to support decarbonisation measures in the home, tariff switching support

• Provide 1-2-1 Energy Efficiency and switching advice for up to 80 homes

• Be a single point of contact for the customer liaising with other delivery partners to coordinate retrofit assessments, sensor installations, and benchmark data collection to limit number of touch points

• Provide customer journey support for up to 80 homes that will receive Retrofit Assessments, supporting the council with eligibility checks for Warmer homes and ECO4 funding

• Work with the Council to sign post people to other council benefits or cost of living support

• Conduct initial and end-line survey (occupancy surveys to be provided) during the first month and final month of the project to understand resident energy consumption behaviour and information relating to health and wellbeing (format and questions to be agreed with WMCA).

• Deliver a package of low-cost energy efficiency measures (such as smart meters, draught excluders, thermal curtains etc) up to a value of £150 or project Grant per household, for up to 80 Households

If the supplier already has funded initiatives for low-cost measures that could be leveraged to support the project this would help to bring maximum value and support for the residents.