Closed
Customer Relationship Management system for Defence Relationship Management (DRM)
Descriptions
Sitting under the Council for Reserve Forces and Cadets Associations (CRFCA), Defence Relationship Management ("DRM") is an arm's length body of the Ministry of Defence (MoD) and it is the primary point of access linking employers with Defence. DRM r ....see more
Engagement
Initially we are asking for responses to a Request for Information which has to be completed and submitted via the Delta e-tendering portal by Friday, 5 September 2025 . We use Delta e-tendering portal which is a one stop shop for contract opportuni ....see more
Timeline
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Tender Regions
CPV Codes
Keywords
IT consulting
web services
network support
cloud services
CRM platform
IT outsourcing
lead nurturing tool
software development
cybersecurity support
personalization engine
application maintenance
client interaction log
sales pipeline software
CRM API integration
help desk services
digital transformation
technical support
lead-to-cash integration
system integration
customer dashboard UI
feedback loop modules
software customization
sales pipeline tracker
CRM platform development
IT infrastructure management
customer interaction module
contact analytics dashboards
customer support ticketing
customer feedback analyzer
opportunity management system
marketing automation suite
campaign management features
contact segmentation tool
customer profiling engine
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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