Open Closing in a 18 days
Development of Customer Mobile Application
Descriptions
Great Places seeks to develop a Customer mobile application to complement and extend the capabilities of the existing Customer Portal. This application will serve as a new digital channel for customers. It will enable customers to manage their housing-related services more conveniently from their mobile devices, including rent payments, repair requests and accessing documents.
The eventual contract will cover the delivery of core self-service functionalities including: secure customer authentication; ability to view and update personal details and preferences; access to rent statements and arrears; raising, tracking and managing repair requests with appointment booking; submitting and updating Equality, Diversity and Inclusion (EDI) data; accessing documents from the document management system; secure two-way messaging and reminders; reporting anti-social behaviour and environmental issues; and providing feedback and survey responses. The solution must integrate in real-time with our existing systems, comply with accessibility standards (e.g. WCAG), and meet security and data protection requirements.
The partner will be expected to provide implementation, integration, testing, training, and post go-live support services, with a roadmap for future enhancements to extend functionality beyond the MVP.
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Keywords
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
software bundle installer
integrated IT solution
diverse application suite
bespoke systems package
multi-purpose software toolkit
turnkey IT system
mixed-license software
cross-platform system bundle
vendor-neutral software pack
contract-based software set
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
