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Didcot Town Council IT support contract tender
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Descriptions
Didcot Town Council has embraced many changes over the last five years - especially in the IT infrastructure of the Council offices and is now seeking an organisation to provide an IT Support contract which will include management of our existing IT infrastructure; telephony; connectivity; licensing and security.
The Council is looking for a preferred single supplier to provide the support, account management and billing for all services delivered. It is essential that there is a clear point of contact for specific roles and responsibilities.
The contract will be for an initial three years with an option to extend for an additional two years and beyond. All contracts will be subject to satisfactory performance and by mutual agreement. Didcot Town Council aim to reach a provisional decision on the award of the contract by the Full Council meeting due to be held on Monday 8th September 2025 and the successful bidder will be required to work as soon as schedules allow.
Scope of the work required:
* Ongoing support for staff and Cllrs with Council issued hardware
* Managing and providing ongoing support with Microsoft 365 accounts
* Maintenance of Council documents in Sharepoint
* Assisting with any issues relating to 3rd party specialist software
* Managing a range of different devices including laptops, tablets, mobile phones and printers
* Managing the security of the Council's IT systems
* Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings
* Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails
* Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more
* Opportunities to quote for VOIP Telephony and mobiles
* Detailed service legal agreement including response times
* Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required
- please see the attached documents for more detailed information.
The anticipated value based on an initial three year contract, is around £30,000 per annum, or £90,000 over three years (excluding VAT). This does not include new devices; telephony; internet and wifi for the new building and conversion from Windows 10 to Windows 11.
Deadline for responses is 12 noon on Friday 15th August 2025.
Bidding documents may be posted in a sealed document and marked 'IT Opportunity - PRIVATE AND CONFIDENTIAL' marked for the attention of Mrs Janet Wheeler, Town Clerk and Responsible Financial Officer, Council Offices, Didcot Civic Hall, Britwell Road, Didcot, Oxfordshire, OX11 7HN.
Alternatively, bidding documents may be emailed (jwheeler@didcot.gov.uk) but must be password protected - the password should be texted to the Town Clerk - number supplied as required.
Please see attached documents for full details of this tender.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72250000 - System and support services
72610000 - Computer support services
50312600 - Maintenance and repair of information technology equipment
Keywords
UPS testing
desktop aid
equipment audit
SLA management
RAID array check
SAN cable repair
power supply test
tech assistance packages
client-computer support
user inquiry handling
software troubleshooting
user support solutions
IT support services
full-cycle IT support
managed systems support
cooling unit replacement
help desk services
network card diagnostics
remote support services
server rack servicing
technical assistance
system troubleshooting
computing assistance
IT support framework
backup hardware check
user support coverage
bug ticket processing
technical incident resolution
license management support
infrastructure maintenance
version patching services
end-to-end system services
blade server firmware update
long-term software upkeep
feature request coordination
integrated system operations
reactive and proactive IT services
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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