Awarded
Digital Customer Experience.
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Descriptions
Business Stream is seeking a partner to improve customer communication experience across multiple channels and all stages of the Customer Journey. It is anticipated that over the period of the contract the chosen bidder will be required to provide consultancy and technological interventions in Customer Operations and Credit Management functions within the organisation. In addition to improving the experience for the customer this project is expected to result in an increase in internal capacity in order to service new clients acquired as part of our projected expansion. Further details on the processes for each department will be provided as part of the PQQ and ITT.
Timeline
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Tender Regions
CPV Codes
Keywords
CRM platform
lead nurturing tool
personalization engine
client interaction log
sales pipeline software
CRM API integration
lead-to-cash integration
customer dashboard UI
feedback loop modules
sales pipeline tracker
CRM platform development
customer interaction module
contact analytics dashboards
customer support ticketing
customer feedback analyzer
opportunity management system
marketing automation suite
campaign management features
contact segmentation tool
customer profiling engine
Workflows
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Details
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