Awarded
DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
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Descriptions
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a reprocurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number).
However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
98111000 - Services furnished by business organisations
79510000 - Telephone-answering services
85000000 - Health and social work services
79512000 - Call centre
72590000 - Computer-related professional services
98112000 - Services furnished by professional organisations
98110000 - Services furnished by business, professional and specialist organisations
64222000 - Teleworking services
85312300 - Guidance and counselling services
85312310 - Guidance services
Keywords
CRM calls
welfare services
phone support
life coaching
career guidance
call answering
message taking
patient support
life-stage guidance
entrepreneurship aid
virtual workplace setup
mental-health guidance
inbound/outbound calls
compliance auditing
private sector advisory
mentorship programmes
enterprise consultation
tailored IT solutions
educational guidance
social care services
bespoke consultancy
clinical outreach
IT expert consultancy
multi-channel support
switchboard services
helpdesk call centre
SME support services
educational advice
mentoring services
virtual work environment
receptionist answering
rehabilitation support
psychological support
cloud office deployment
social welfare provision
online teamwork platform
trainee mentoring
incoming call handling
organizational advisory
call handling services
call queue management
technical consultancy
vocational orientation
academic counselling
career counselling
telemarketing operations
accreditation assistance
therapeutic advice
home-office connectivity
peer review services
personal care services
community health work
professional advisory
market entry support
call center answering
school-to-work coaching
call screening services
call centre services
hotline management
personal guidance
guidance workshops
specialist IT services
healthcare provision
professional direction
tech strategy facilitation
social assistance programs
remote collaboration service
trade facilitation consultancy
telephone-answering services
specialized project support
technical systems advisory
business incubator services
remote work platform provision
computing profession services
customer contact management
business management consulting
remote operations service
computer project expertise
corporate training delivery
family planning counselling
professional ethics guidance
integrated healthcare delivery
business process improvement
public health social services
professional association support
digital professional support
continuing professional development programs
distributed workforce facilitation
professional services contracting
industry standards training
business development programs
licensure preparation services
public engagement programs
specialized IT assistance
professional technology support
sectoral knowledge sharing
commercial enterprise support
technical regulatory advice
certification facilitation
community support services
expert third-party services
telecommuting infrastructure
contact centre operations
corporate administration assistance
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
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