Elmbridge, Mole Valley, Surrey Heath and Woking Joint Waste Collection and Street Cleaning Services Contract

Descriptions

Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council, and Woking Borough Council are conducting a Competitive Flexible Procedure for their Joint Waste Collection and Street Cleaning Services Contract.

Background Information

Joint Waste Solutions (JWS) is a shared service established in 2017 to manage and deliver frontline waste collection, recycling, and street cleansing services on behalf of four local authorities in Surrey: Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council, and Woking Borough Council.

The successful provider will be expected to collaborate closely with JWS, attend regular review meetings, and work constructively with wider partners including Surrey County Council and Surrey Environment Partnership (SEP), to deliver effective waste collection and street cleaning services.

A key expectation of the new contract will be the use of digital technologies and data-driven service models. JWS is committed to improving transparency, responsiveness, and resident satisfaction through the deployment of smart systems. These may include in-cab tracking, digital self-service tools for customers, automated performance dashboards, and innovations in route optimisation or contamination detection. All technology solutions will need to comply with data protection and accessibility requirements, and they must integrate effectively with council systems to support seamless resident experiences.

Looking ahead, JWS is committed to a future that prioritises sustainability, efficiency, and public trust. The new contract must deliver against pressing environmental targets, including carbon reduction, waste prevention, and improved recycling outcomes. It must also deliver robust operational reliability, high levels of customer satisfaction, and measurable social value - including local employment opportunities, inclusive workforce development, and contributions to community wellbeing. This procurement is not simply a contractual renewal; it is an opportunity to build a long-term partnership with a service provider that shares JWS's vision, embraces innovation, and is ready to play a key role in delivering cleaner, greener, and more resilient public services across Surrey.

In accordance with the plans for Local Government Reform, the four contracting authorities will become part of new unitary councils within their county area in April 2027. The Contract, along with all property rights and liabilities, will pass to the new unitary councils. However, for the purposes of the Contract, the service area will not change.

Tenderers should refer to the Atamis portal for the associated tender documents and further information.

Scope

The Contract shall include the following Services:

• Household Waste and Recycling Collection including:

o Residual Waste Collection Service

o Dry Recycling Collection Service

o Food Waste Collection Service

o Garden Waste Collection Service

o WEEE and textiles - Other Recycling Materials Collection Service

• Bulky Waste and Clinical Waste Collections

• Street Cleansing and Litter Management including:

o Cleaning of all public highways and specified land within the Cleansing Authorities Area.

o Clearance of leaf/blossom;

o Enhanced cleaning;

o Removal of dead animals;

o Pavement washing and pedestrian subways;

o Events cleaning;

o Installation, emptying, cleaning and removal of street litter bins, bring site containers and dog waste bins;

o Clearance of Fly Tipped waste;

o Cleaning of precincts and surface car parks;

o Removal of graffiti and flyposting;

o Cleaning of items of street furniture and signage;

o Weed treatment;

o Out of hours response service; and

o Emergency assistance

• Container management

• Fleet and Depot Management

• Customer Service and Digital Interfaces

• Data Provision, Performance Monitoring, and Reporting

• Innovation, Trials, and Behavioural Change Support

• Social Value and Environmental Sustainability Commitments

Additional Information:

Vehicles: The Authorities will provide funding for the vehicles required at the commencement of the Contract, in line with the provisions contained within the Contract and associated schedules. The Authorities anticipate that some street cleansing vehicles will transfer to the Contractor to use under the new Contract.

Where vehicles require replacement during the Contract Period, the Authorities will assess which party is best placed to fund the vehicles.

Provision of Depots: The Authorities shall provide the Contractor the following depots for use:

a) Elmbridge Depot, Millmead, Mill Road, Esher, Surrey, KT10 8AS

b) Woking Depot, Monument Way East, Woking, GU21 5LY

c) Mole Valley Depot, Station Road, Dorking, RH4 1EH

d) Surrey Heath Depot, 14 Doman Road, Camberley, GU15 3DF.

Use of the depots shall be mandatory.

Anticipated Changes: There are a number of Services which the Authority may wish to implement during the Contract Period:

• Bring sites dry recycling collections;

• Nappies and absorbent hygiene products collection service;

• Service users' contact management service - for Mole Valley only;

• Three-weekly residual waste collection service.

A UK2 Preliminary market engagement notice was published under Notice Reference 2025/S 000-008756.