Closed
Enterprise Payment Management System
Descriptions
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are:
Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads.
Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale).
Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction.
Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc.
Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance.
As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections
Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections.
Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view.
Potential to improve collection routes available to customers in a changing banking environment.
Improves group's ability to report and track insights enabling wider recovery strategy improvements.
Simplifies internal Business Processes and business adoption activities because of a single-solution focus.
Engagement
The Riverside group invites suppliers interested in the Enterprise Payments Management Contract to join our Preliminary Market Engagement (PME). Engage with us before the formal tender process begins to ensure contract requirements meet current market capabilities and best practice. This is a key opportunity for your organization to: • Influence the final contract requirements. • Gain early insight into the project and timeline. • Engage directly with the Riverside team. All PME activities and communications will be conducted exclusively on the ProcureCo platform. There is no cost to join and participate. To register and gain immediate access, please email admin@procureco.uk and quote reference PMERiversideepmc171125
Timeline
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Tender Regions
CPV Codes
79200000 - Accounting, auditing and fiscal services
79900000 - Miscellaneous business and business-related services
48100000 - Industry specific software package
66600000 - Treasury services
Keywords
bookkeeping
office support
financial audit
tax accounting
fiscal treasury
cash management
public treasury
fiscal consultancy
accounting advisory
fiscal compliance
auditing services
business facilitation
financial reporting
funding operations
misc business services
operational services
treasury operations
accounting services
treasury oversight
liquidity management
management accounting
public funds administration
specialised enterprise software
miscellaneous corporate services
government treasury services
ad hoc business assistance
non-specialized business services
vertical market application
tailored industry IT solution
professional service diversity
industry-specific software
general corporate support
financial resource management
Tender Lot Details & Award Criteria
1 Tender Lots
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