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Enterprise Payment Management System
Descriptions
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are:
Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads.
Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale).
Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction.
Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc.
Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance.
As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections
Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections.
Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view.
Potential to improve collection routes available to customers in a changing banking environment.
Improves group's ability to report and track insights enabling wider recovery strategy improvements.
Simplifies internal Business Processes and business adoption activities because of a single-solution focus.
Timeline
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Tender Regions
CPV Codes
79200000 - Accounting, auditing and fiscal services
79900000 - Miscellaneous business and business-related services
48100000 - Industry specific software package
66600000 - Treasury services
Keywords
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
cash management
funding operations
public treasury
financial resource management
liquidity management
government treasury services
treasury operations
fiscal treasury
public funds administration
treasury oversight
accounting services
auditing services
fiscal consultancy
financial audit
bookkeeping
tax accounting
financial reporting
fiscal compliance
management accounting
accounting advisory
misc business services
general corporate support
operational services
business facilitation
ad hoc business assistance
office support
professional service diversity
miscellaneous corporate services
non-specialized business services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
