Awarded
Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
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Descriptions
The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software.see more
Timeline
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CPV Codes
72253000 - Help-desk and support services
72253100 - Help-desk services
Keywords
customer support panels
24/7 user assistance
service request handling
live chat help modules
multi-tier helpdesk
user support ticketing
call logging tools
incident logging system
remote IT support
technical troubleshooting interface
issue resolution scripting
help interface development
support team coordination
technical support channels
multilingual help features
issue resolution workflow
real-time user assistance
Tender Lot Details & Award Criteria
1 Tender Lots
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