Awarded
Facilities Management for the Luton DART
Descriptions
This procurement relates to facilities management and passenger services for the new 2.1 km Luton DART automated passenger transit system between London Luton Airport Parkway railway station and London Luton Airport Central Terminal. The Luton DART is a key piece of transport infrastructure encouraging the modal shift of passengers to rail as part of the carbon reduction ambitions of LLAL. Services of the Luton DART are expected to be operational in early 2022. We are looking to procure a single facilities management provider of the following services:, • customer facing/hospitality (meet, greet and passenger assistance) personnel (with responsibility for ticket enforcement) within the station premises of the Luton DART passenger transit system;, • facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system;, • civil structures inspection and maintenance for the system route infrastructure of the Luton DART passenger transit system., • leading on passenger welfare including, but not limited to, immediate first aid response, evacuation, emergency services and other delivery partners liaison including temporary or contingency arrangements e.g. bus replacement service is required and provided but DART station and customer service team support delivery;, • customer experience generally, particularly with reference to supporting persons of reduced mobility;, • support LLAL in the delivery of passenger growth ambitions through delivery of excellent customer service and delivery of transport industry liaison.
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Tender Regions
CPV Codes
90900000 - Cleaning and sanitation services
72514100 - Facilities management services involving computer operation
90600000 - Cleaning and sanitation services in urban or rural areas, and related services
79342320 - Customer-care services
79342300 - Customer services
79993000 - Building and facilities management services
Keywords
computerised facility oversight
automated plant management
IT-integrated maintenance
system operation facilitation
digital infrastructure coordination
tech-enabled building supervision
computerised equipment management
integrated facility control
centralized systems operation
digital facility automation
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
facilities management
building maintenance
property supervision
facility operation
premises upkeep
building services coordination
site management
infrastructure maintenance
HVAC oversight
utility management
urban sanitation
rural cleaning services
public hygiene
community area cleaning
civic sanitation programmes
environmental cleaning
public area maintenance
waste pick-up
zone disinfection
locality sanitation
facility cleaning and sanitization
industrial hygiene services
professional cleaning solutions
disinfection and sterilization
janitorial services
deep cleaning operations
sanitation contract services
hygiene compliance-cleaning
office and building cleaning
environmental sanitation services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
