Family Housing Association (Birmingham) Ltd - Telephone Based Customer Service Centre.

Descriptions

Family Housing Association (Birmingham) Ltd is a Registered Provider of Social Housing based in central Birmingham managing 2,467 homes located in Birmingham, Black Country and North Warwickshire area.Family Housing Association (Birmingham) Ltd is looking to appoint a qualified and experienced provider of telephone based services, preferable already delivering a similar service within the social housing sector. The requirement is to manage all incoming telephone calls on a 24 hour a day, 7 days a week and 365 days per year basis in accordance with Family Housing Association (Birmingham) Ltd corporate salutation, procedures, processes and service standards.The volume of calls answered over the past 12 months circa 41,700 calls on a variety of social housing issues.The contract is for an initial period of 4 years plus an option to extend for a further 2 years and 1 year.Please note: The Transfer of Undertakings (Protection of Employment) Regulations (TUPE) will apply to this contract.A draft specification of the services required can be download by expressing an interest in the project via website www.housingprocurement.com